At Cyberghost, protecting your personal information is an essential part of our Service. This Policy explains what personal information we collect from you, why we collect it and how we use it.
What Information Do We Collect?
A) Personal Information
Personal information is any information that can be used to identify an individual, such as your name, physical address, contact information (e.g., email address, phone number), title, and occupation. In order to be able to access all areas of the Cyberghost Community website, you will need to register. The registration form require users to provide us with certain information such as your username, email and password. We use this information to create an account, provide the service, send you news and updates and promotional material about our products or from some of our partners. We do not share this information with third parties. Additionally, in order to improve the Cyberghost Products, obtain valuable statistical information and improve your experience with the Cyberghost Community website, we will collect your IP Address.
B) Non-personal Information
Why do we collect Your Personal Information?
We collect the personal information:
· To allow you to participate in the Cyberghost Community Website and access the Cyberghost Products.
· Participation in Discussion Groups
· Personalization of the user experience on the Cyberghost Community Website
· Scientific research and improvement of the Cyberghost Products
· To notify you of our new services or changes to our existing Products
· To send you technical or service-related communications
· To enforce the Terms of Service
How Do We Use Your Personal Information?
We will only use your personal information in the way that we described at the time of collection. We will not subsequently change the way your personal information is used without your consent.
Accessing and Updating Your Personal Information
You may access, change or delete your personal information by emailing our dpo as provided above. You may delete your account or unsubscribe from certain features at any time by using the email address provided above.
You may also unsubscribe from certain features such as emails or newsletters by using the "unsubscribe" function provided within each email notification or newsletter. Personal information relating to deleted accounts may be archived by the Service according to its normal backup procedures. The Service may retain your non-personal data and use it for research and system improvement purposes described in the Terms of Service. Certain information (e.g., online discussion forum postings) may continue to be displayed publicly even if you delete your account.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Your principal rights under data protection law in relation to your Persona Data are:
(a) the right to access and information which is provided to you through your account;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
To facilitate the exercise of this rights, we have prepared a specialised form that you can complete when making the request, to expedite our response time. Please contact us our dpo to send you the relevant form. Upon receipt of the completed form, we will process your request in accordance with applicable law.
Sharing Your Personal Information
We may also collect and possibly share your personal information to enforce the Terms of Service. This may be done to prevent a crime or violation of our Terms or to help solve a transgression that has been committed.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on Cyberghost. If Cyberghost is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on the Cyberghost Community Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Security of Your Personal Information
Cyberghost uses a combination of security features and techniques to safeguard and protect your personal information. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can email us at firstname.lastname@example.org.
Third Party Websites
Our Service may contain links to third party sites. We have no control over the privacy practices of these sites, so you should read their privacy policies to understand their practices. We do not endorse any third party sites.
If you participate in the blog offered on this site, remember that postings are public communications. Keep this in mind before posting a public message. You should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these blogs, and could be used to send you unsolicited messages. To request removal of your personal information from our blog or community forum, contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Our Service is not intended to be used by children. We do not knowingly collect personal information from children under the age of 16.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.
Questions or Comments?
We are registered in Romania under registration number J40/1278/2011, and our registered office is at 70-72 Dionisie Lupu Str., Building Section A, ground floor, 1st District, Bucharest.
You can contact us:
- [by post, using the postal address [given above]];
- [using our website contact form [https://support.cyberghostvpn.com/hc/en-us/requests/new/]
- [by email, using [email@example.com]]
Data protection officer
Our data protection officer's contact details are: [Venetia Argyropoulou - firstname.lastname@example.org]
Last update: 16/01/2020